Our objective is to support Medical Specialists and Allied Health Professionals run successful private practices.  As a doctor, you are trained to care for patients not run complex private medical practices.  The task of setting up and managing the day-to-day operations of a private practice can be daunting.  In our experience, most health professionals are time poor or ill equipped to run the day-to-day operations of a business or they employ the wrong people leaving the practice in a mess, exposed to risk and therefore taking time away from patient care.

With over 30 years of experience in the health and finance industry, our experienced team is here to provide you and your team with the business and administrative support required for a successful & most importantly, profitable business.  From private billing and registration with private health insurers, to streamlining the day-to-day management of patient administration or bookkeeping services we are here every step of the way.

Eleanor

Team Leader

Demi-Rae

Team Leader

Demi-Rae first joined OCGC in 2020, bringing a wealth of experience drawn from her extensive background in private specialist practice, where she has worked since 2013. Her professional journey has equipped her with a solid foundation in medical administration, team leadership, and practice management skills that have made her an invaluable asset to OCGC. Throughout her career, she has demonstrated a keen ability to streamline processes, improve efficiency, and foster a well-organised work environment.   Her strategic approach has been instrumental in overseeing daily operations and ensuring the business runs seamlessly. Her professional career has included the management of both Orthopaedics and also Obstetric & Gynaecology specialist practices which includes the day-to-day procedures, both in and out patient billing (public & private), management of theatre lists and even transcription services. Demi also plays a key role in the development and implementation of business growth strategies. Outside of work, she is a mother of two young children and enjoys quality time with her family.

Janet

Team Leader

With a strong background in finance and more than 10 years of experience in administration at Gold Coast University Hospital, Janet has developed a comprehensive understanding of the healthcare sector, including the critical importance of operational efficiency and financial management. Over the years, she has honed her skills in navigating the complexities of the healthcare environment, recognizing the profound impact that exceptional customer service has on both patient care and staff collaboration. Janet’s passion for healthcare, coupled with her dedication to supporting others, drives her commitment to ensuring smooth operations and creating positive, meaningful experiences for all those she interacts with, whether patients, staff, or external partners. Outside of her professional life, Janet embraces a well-rounded lifestyle, enjoying quality time with friends and family, discovering new destinations, and immersing herself in different cultures. Her creative side shines through her love for sewing, where she enjoys crafting unique pieces, and she finds great joy in attending live music events. Always seeking new experiences, Janet is also an avid food enthusiast, constantly on the lookout for new and exciting dining spots to explore.

Nicole

Accountant

Qualified (CPA), and highly experienced Accountant with strong strategic capability, combined with proven success managing and adapting to change whilst providing analytical and strategic support to assist senior decision making. With excellent communication and interpersonal skills, she has managed teams and possess the confidence to liaise with business stakeholders at all levels. Nicole has worked for various organisations in Australia and the UK and has led major complex accounting change projects – including significant accounting reform following the Global Financial Crisis (GFC). Nicole has experience across the majority of accounting disciplines including: taxation, consolidation/external reporting, technical accounting policy and management information planning & analysis. With a quality and results focus, she is confident working in dynamic, fast paced environments, and possess an in depth understanding of complex financial issues and proven ability identifying risk and opportunity. Nicole has a ‘hands on’ approach with a track record of driving effective change; and experience evaluating, developing and implementing new policies, procedures and systems relating to accounting and compliance. With extensive exposure to international markets and working in a highly regulated environments, Nicole is proactive and innovative with a practical approach. Nicole is an avid runner and has completed Comrades Marathon which is an 89km gruelling ultra-marathon – commonly known as the “Ultimate Human Race”! When she isn’t running, she is organising the chaos of two young boys and a husband at home.

Katie

Nurse

Katie is our passionate nurse with over eight years of experience specialising in orthopaedics. Her dedication to providing high-quality, individualised care drives her to ensure that each patient feels heard, supported, and reassured throughout their treatment journey. She believes that compassionate care is just as important as clinical expertise and strives to create a positive and comforting environment for all. Outside of her professional life, Katie enjoys spending quality time with her family and friends. Whether it’s sharing a meal, exploring new places, or simply enjoying each other’s company, these moments are invaluable to her. Balancing her career with meaningful personal connections keeps Katie grounded and motivated in her work.

Taniesha

Administration

Taniesha is a dedicated and experienced individual with a strong background in customer service. She has worked in various customer-facing roles, where she has perfected her organisational skills and built a reputation for her happy, caring attitude. Taniesha is known for her ability to manage tasks efficiently, whether it’s answering phones, scheduling surgeries, and being the welcoming face that greets patients at OCGC. Her positive demeanor and commitment to providing excellent service make her a valued member of the team, ensuring smooth operations and a comfortable environment for patients. Outside of her work, Taniesha enjoys spending her spare time at the beach, where she finds relaxation and joy. Family is also an important part of her life, and she loves hanging out with them, cherishing the moments spent together. With a passion for helping others and a deep understanding of the needs of those around her, Taniesha continues to bring her best self to her professional and personal life.

Mary

Administration

Mary joined the OCGC team in 2024, bringing with her a wealth of experience from her 14 years at Gold Coast Private Hospital. Known for her kindness and compassion, she is dedicated to ensuring that both patients and colleagues feel valued and supported. As the first point of contact for enquiries, Mary skilfully handles appointment scheduling and surgical bookings, always with a warm smile and a helpful attitude. Married since 2000 to her husband, a Registered Nurse, Mary shares a deep commitment to healthcare. Together, they enjoy spending their free time on the golf course, casting a line while fishing, or cheering on their favourite teams at the Rugby Union Club. Her vibrant personality and strong work ethic make her a cherished member of the OCGC team, contributing to a welcoming and efficient environment for all.